FAQs & Contact Us
My package is taking a long time arrive.
If you have a tracking number:
It will most likely arrive! If 30 days passes from the time you received your tracking number, send us a message on the contact page, and we’ll file a claim with USPS and either send you a refund or replace the poster. It will most likely get to you though.
If you have your order number, but not a tracking number yet:
It is taking longer because of corona, almost guaranteed. Maybe we’re waiting for shipping supplies, maybe guidelines have changed and we are understaffed…. Please be patient, and contact us using the form below if you haven’t gotten your tracking number one week after you placed your order.
When will the matchboxes become available again?
The matchboxes are being printed and they will be available next week. It will be announced on Instagram @arnamiller and on the newsletter, sign up on the bottom of the page.
I think someone is ripping off your art and making money from it.
Please send a screen shot of the product as an attachment and the url to us in the form below.