FAQs

My package is taking a long time to arrive.

If you have a tracking number:
It will most likely arrive! If 45 days pass from the time you received your tracking number, send us a message below, and we’ll file a claim with USPS and either send you a refund or replace the poster. It will most likely get to you, though.  If the status says "In Transit", it will arrive!


If you have your order number, but not a tracking number yet:
Your order is most likely taking longer because of Covid-19, or USPS hasn’t scanned your package yet. Please be patient, and contact us using our Contact Form or email us at hello@arnamiller.com if you haven’t gotten your tracking number one week after you placed your order, we’ll be happy to look into it and provide your tracking number.

Incorrect/Insufficient Address
In any case that our system doesn't recognize your address, we will contact you via email to verify the shipping address. If no response within 5 days after the initial contact, we will make a follow-up after 5 days and then another 5 days for the final attempt. If we still do not receive any response after the 14th day from the initial contact, we will cancel and refund the order minus a $5.00 admin cost.

Special note/Gift note

We're sorry but this is not available as an add-on yet. But we are already working on finding a solution for it. 

Does all of Arna Miller's artwork have a signature?

No. Unless otherwise specified in the product description, the products will not be signed.

I think someone is ripping off your art and making money from it.

Thank you for letting us know this is happening! Please send us a screenshot of the product as an attachment and the url of where the art is being used to us in our Contact Form or email us at hello@arnamiller.com. 

I would like to get a tattoo of your art.

You have my blessing!  Please send me a photo using the Contact Form, and/or tag me in social media.  If it is from the Drunk Cat series please give credit to @arnamiller and @raviamarzupa.

I have to pay a customs fee?

Please note shipments outside of The United States or The Netherlands may be subject to Duty/Tax charges, added duties and taxes in the destination country are the responsibility of the buyer. Please check with your local customs agency regarding these fees. Customs agents can delay the delivery of some packages.

Where do you ship from?

We ship all our domestic and international orders directly from The United States from our main fulfillment center in Denver, Colorado.

Can I buy your art wholesale?

Thank you so much for the interest in selling our products! Yes, we offer wholesale. Please go to this link and fill out the form to start the process: https://arnamiller.com/pages/sell-in-your-shop

Can you ship matchboxes internationally?

We can ship the matchboxes internationally, but unfortunately, we cannot ship the matches inside as there are restrictions that forbid shipping flammable products across borders.

Can I pick up my order directly?

Yes! Our Fulfillment Center is in Denver, Colorado and you can pick up your order there directly, for more information on how to do this, please reach out to our Customer Service Team.

Collaboration Requests

Arna is open to collaborations depending on her time availability, please contact us using the form for more information on this.